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July 9, 2009

Banned from ESO? Here’s what you should do…

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I have been reading the AgeComm forums and have had some emails from the community site and this blog with regards to possible “unjust” banning from the ESO service. Whilst I understand people feel strongly that they are innocent my understanding is that the tools used to collect data about ESO accounts are the same tools used by Ensemble since ESO’s introduction. With a 4 year record the ESO system is probably robust and correct in its reporting. However, if you have been banned and want to appeal heres some top tips…

  1. Ask yourself “why have I been banned”? Before asking Robot try asking yourself this question – have you noticed any unusual activity have you given out any login details? If you havnt cheated it doesnt mean someone else hasnt compromised your account and cheated under your ESO ID.
  2. Next stop- check your emails. You should receive an email from Age3support advising you that you have been banned, the reason why and the type of ban (temporary, permanent). Study the email carefully and make sure that you didnt do what the stats reported. Remember, Robot only ban on cumulative reports of cheating. You must understand that the results are probably correct and that there is a good possibility your account may have been compromised.
  3. Email back. Be sure to include your name, email, CD key and PID key (found in the “About” screen in game). Robot will investigate your query and will get back to you with more details. Remember to be polite and write in plain English.. I would advise against txt tlk. Robot should be able to clear up any reason why you have been banned and if there has been a mistake, will get you back online.
  4. Still un-happy? – Post in the forums. The Age Community is a great place to ask for help and members may be able to help find you the root cause of the ban. Never under estimate the community.
  5. Last resort.. If you feel you have been treated unfairly you can raise a formal complaint with Robot at the studios main contact email address (see thier website).

I hope these tips help people understand how they can go about getting information about why they may have been banned. As a reminder.. make sure that you dont:

  • Cheat on the ESO service using any hack tools or modified game files
  • Dont give out ANY of your account details.

Feel free to get in contact with me at dean@remember-ensemblestudios.com if you are still flummoxed on what to do. Or you can find me and lots more helpful community members at www.agecommunity.com. For those that have spoken or wish to get in contact with me remember that I am not an employee of Robot Entertainment and cannot speak on their behalf. This blog is run by an individual and any advice on this site or through my email is personal advice completely un-affiliated with Robot.

Not forgetting the Halo Wars readers..

As a side note, for Halo Wars readers.. DLC 2 is coming soon! Aloysius has teased it may be sooner than you think!

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Related posts:

  1. Aloysius sheds light on the OOS / Maphack bans
  2. Microsoft resolve Age of Empires Bad CD Key error by handing CD keys over to Robot Entertainment
  3. Remember: Never share your ESO account details with anyone

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